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IDProjectCategoryView StatusDate SubmittedLast Update
0000623T99X171.00 SKB EagleSW Issuepublic2019-04-17 13:572019-04-29 15:57
Reporter(ALTech) Kian Choi Assigned To(ALTech) Kian Choi Due Date
PriorityhighSeveritys2-severeReproducibilityalways
Status closedResolutionfixed 
Summary0000623: The set-top box and BT keyboard are not paired
DescriptionThe set-top box and BT keyboard are not paired.

 [Precondition]
 * SW Version : v15.502.12
 * There is the Bluetooth keyboard(Apple Wireless Keyboard)

  [Test Procedure]
 Booting > MY > Bluetooth connection > Bluetooth keyboard pairing on > Pair with a Bluetooth keyboard > After typing the pairing code on BT keyboard, Enter > Check

 [Actual Result] The set-top box and BT keyboard are not paired

 [Expected Result] The set-top box and BT keyboard should be paired

 [Remark]
The reference BTV works normally

Attached the log and issue video
TagsNo tags attached.
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Users monitoring this issue

User List (SW) Gary Hsu , (SW) Kerwin Chen

Activities

(ALTech) Kian Choi

2019-04-17 13:57

developer  

LogFilter_20190417_145104.txt (1,198,537 bytes)
issue video.mp4 (24,474,413 bytes)   

(SW) Sam Yang

2019-04-19 16:18

developer   ~0002100

Hi, Mr.Choi,
　I tried connecting over 20 times(also with FW v15.502.12), and there is no failure. The difference is I used the "Logitech K375s" Bluetooth keyboard.
Would you please check the battery status of the Apple Wireless Keyboard and try again?
or if you have, try another Bluetooth keyboard and let me know the result, please.

(ALTech) Kian Choi

2019-04-19 18:02

developer   ~0002103

dear Sam Yang

Currently there is no other Bluetooth keyboard.

The battery status of the Apple Wireless Keyboard is enough

It is normally paired with other refernce BTV(KAON), but can not be paired with BFX-AT100

Attached the video of the comparison

Thank you
refernce BTV(KAON) video.mp4 (22,470,580 bytes)   
BFX-AT100(issue video).mp4 (48,909,232 bytes)   

(SW) Sam Yang

2019-04-23 11:55

developer   ~0002143

Last edited: 2019-04-23 11:55

 Dear Mr.Choi,

　I get an Apple Wireless Keyboard, and can repeat this issue.
I am going to find the root cause.

(SW) Gary Hsu

2019-04-24 19:38

no access   ~0002175

Kian,
Add Apple keyboard driver supporting.
Fixing in v15.502.14.

(SW) Gary Hsu

2019-04-24 19:39

no access   ~0002176

please verify v15.502.14

(ALTech) Kian Choi

2019-04-29 15:57

developer   ~0002270

Pass on v15.502.15

Issue History

Date Modified Username Field Change
2019-04-17 13:57 (ALTech) Kian Choi New Issue
2019-04-17 13:57 (ALTech) Kian Choi File Added: LogFilter_20190417_145104.txt
2019-04-17 13:57 (ALTech) Kian Choi File Added: issue video.mp4
2019-04-17 13:57 (ALTech) Kian Choi Assigned To => (SW) Jacky Chiang
2019-04-17 13:57 (ALTech) Kian Choi Status new => assigned
2019-04-17 13:57 (ALTech) Kian Choi Description Updated
2019-04-17 13:57 (ALTech) Kian Choi Description Updated
2019-04-17 14:13 (SW) Jacky Chiang Assigned To (SW) Jacky Chiang => (SW) Sam Yang
2019-04-17 14:14 (SW) Jacky Chiang Issue Monitored: (SW) Gary Hsu
2019-04-17 14:14 (SW) Jacky Chiang Issue Monitored: (SW) Kerwin Chen
2019-04-19 16:18 (SW) Sam Yang Note Added: 0002100
2019-04-19 18:02 (ALTech) Kian Choi File Added: refernce BTV(KAON) video.mp4
2019-04-19 18:02 (ALTech) Kian Choi File Added: BFX-AT100(issue video).mp4
2019-04-19 18:02 (ALTech) Kian Choi Note Added: 0002103
2019-04-23 11:55 (SW) Sam Yang Note Added: 0002143
2019-04-23 11:55 (SW) Sam Yang Note Edited: 0002143
2019-04-24 19:38 (SW) Gary Hsu Note Added: 0002175
2019-04-24 19:39 (SW) Gary Hsu Assigned To (SW) Sam Yang => (ALTech) Kian Choi
2019-04-24 19:39 (SW) Gary Hsu Status assigned => resolved
2019-04-24 19:39 (SW) Gary Hsu Resolution open => fixed
2019-04-24 19:39 (SW) Gary Hsu Note Added: 0002176
2019-04-29 15:57 (ALTech) Kian Choi Status resolved => closed
2019-04-29 15:57 (ALTech) Kian Choi Note Added: 0002270